FAQ’s

What is Design Office Solutions?

Design Office Solutions is an online virtual shop created by Core Office Systems. This website has been created so that our customers have an easy accessible portal, to contemporary designed office furniture products and accessories.  A place where they can purchase products quickly and simply using our online service.

How do I place an order?

To place an order with Design Office Solutions, you can do one of three things, you can use our online ordering service (where available), you can telephone your order through or email us at sales@designofficesolutions.com.  We require payment with your order.  If you are a business we are happy to offer you an account (subject to satisfactory credit references).  Once an order has been placed with Core Office Systems, we will provide you with an acknowledgement of order.  You will be required to check this acknowledgment and sign it, so there are no misunderstandings between both parties on your requirements.

How do I pay?

We accept payment be cheque, debit or credit card or bank transfer.  All cheques to be made payable to Core Office Systems.  Orders paid by cheque or transfer, will be processed when your cheque has been cleared by our bank.  Once we have received payment from you, we will issue you with a VAT receipt/Invoice.

Do we deliver?

Yes, we can deliver all of goods purchased from Design Office Solutions.  A small charge will apply on certain products.  For further delivery information, please look at our ʻDelivery and Shippingʼ section or contact us for more information.

Do we install?

Yes we can install your order if required.  This can be a chargeable service (unless otherwise agreed by ourselves).  Please contact us for a quotation.

How long will my order take?

We quote all delivery lead times on date of order.  Most deliveries are completed within a 2-4 weeks period from date of order.  However delivery lead times fluctuate, depending on which manufacturer the product is from, and ultimately what the product(s) on order are.  We quote delivery lead times with the best intentions, however in the event of a delivery not arriving on the quoted date, due to manufacturer error etc. we cannot be held responsible. We will however, make every effort to resolve any delays as quickly as possible.

Are my details secure?

Yes. At Design Office Solutions we take data protection very seriously.  All your personal details will be held in confidential secure file storage and will NOT be issued or passed on to any third parties.

Do we offer a design service?

Yes we do. We offer a full design consultation and planning service with our in house qualified interior designer. Providing detailed drawings and design concepts where required.  If you are purchasing furniture, then this service is completely FREE OF CHARGE.  Although we also offer a chargeable design service for those who have already purchased furniture and want to redesign the office layouts in a more efficient way.  We use industry leading AutoCad software, and have the ability and expertise to produce both 2D and 3D drawings.  Our bespoke commissioning service means we also have the ability to design bespoke products around your exact requirements.  Contact us for more information and to arrange a free consultation appointment.

Whats our damaged goods policy?

If you receive a product that has been damaged during delivery to you, or has a manufacturing defect, please contact us straight away either by telephone (01579 324174) or by email (sale@designofficesolutions.com) within a 3 working day period fro date of delivery. Please make sure you sign for the goods as damaged on the delivery note if you can see obvious damage to the product or packaging. We will then organise a replacement part or a complete replacement (where necessary) free of charge.

Whats our returns policy?

Goods can only be returned if we are notified within a 3 working day period from date of delivery. The items to be returned, must be in their original packaging, unassembled, fit for resale and in an unused condition. They will either be collected by ourselves or someone acting on our behalf. We reserve the right to charge for mistaken/unwanted orders. You are responsible for keeping the goods safe until time of collection.

Please note that any bespoke and/or special items made to order, cannot be returned and must be paid for in full.  Please see or shipping and returns section for more information or do not heist ate to contact us at sales@designofficesolutions.com.

What guarantees do we offer?

All our products have a manufacturer warranties. These vary from 2 years to 15 years. Please ask for details when placing an order.

Any further questions?

If you still have further questions, please do not hesitate to contact us on 01579 324174 or email us at sales@designofficesolutions.com.

Design Office Solutions

Furniture Brands We Supply

Payment Info

visa and mastercard payments accepted

Delivery & Shipping

We ship across the United Kingdom. All packages will be sent with a tracking number.

Read more

News & Updates

For news and updates please enter your email address below to receive our newsletter.